Does the Tactful play of Emotions Breed Positive Job Outcomes?

Nida Abbas; Maria Khalid*; Arshad Zaheer

Abstract:

Abstract Intelligent processing of emotions has transformed into a crucial concern for organizations in the last two dacades. This study examined the influence of emotional intelligence on employee job outcomes i.e. job satisfaction, organizational commitment and organizational citizenship behavior alongwith mediating influence of perceived organizational justice. Proportionate stratified random sampling was employed in this study to collect survey data from banking sector employees(n=352) who work in scheduled public and private banks of Pakistan. The results of study indicate that emotional intelligence explains significant variation in perceived organizational justice and job outcomes; job satisfaction, organizational commitment and organizational citizenship behavior. Furthermore, the results confirm the mediating impact of perceived organizational justice between emotional intelligence and job outcomes. Key words-emotional intelligence, job outcomes

research from:

• Foundation University - Faculty of Management Sciences

Year:

2020

Type of Publication:

Article

Journal:

Journal of Managerial Sciences

Volume:

13

Number:

`4

Pages:

121-132

Month:

10